Knowledgebase
My website appears to be down
Posted by - NA - on 11 July 2005 10:30 PM
If you website appears to be down / unreachable, please follow these steps:

1 - please check our announcement page first to see if there's an announcement about scheduled or un-scheduled down time.

2 - to make sure that your site is really down, and not just appears to be down due to problems with your local Internet Service Provider, please go to: www.alertra.com and enter your domain name into the field called "Enter URL" and click check. The system will try to access your website from a number of different countries to see if it works.

3 - if your site shows Error after Alertra results, please submit a ticket and we will get back to you as soon as possible.

Please note that we monitor all servers every 1 to 2 minutes, and there is a very high chance that we are already aware of the problem, and are working on it. Submitting a ticket is not necessary.



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